Job Opportunities

Chief Marketing Officer - Clarksville, TN

Job Title: Chief Marketing Officer

Reports to: Chief Executive Officer

Location: Clarksville, TN

FLSA Status: Exempt

SUMMARY: Responsible for the F&M Bank brand experience in traditional and digital advertising and marketing channels including branch merchandising and public relations functions. Plan, organize and direct marketing promotions and activities to drive awareness and increase usage of F&M Bank products and services. Ensure consistency of message and relevance to our target audience. This person will partner in marketing strategy team coordination – which includes, but is not limited to working closely with all internal bank managers, sales teams, third party vendors and the marketing team.

This person will be responsible for the creation and success of the marketing activities of the organization by being a thought leader and providing influence over internal and external stakeholders to guide the organization in our traditional brick and mortar-based culture as well as in our electronic, anytime, anywhere culture. Additionally, this person will align marketing with the bank’s overall strategies, helping to implement any missing services, market them, and monitor the ongoing success of the cohesive strategy.

ESSENTIAL JOB DUTIES:

• Responsible for working with Executive Management and marketing team to develop and execute a strategic marketing plan that supports the overall bank strategic plan and goals.
• Leads marketing department and works with internal departments in the development and execution of annual marketing plan (including promotions), calendar and budget. Responsible for directing and managing communication of marketing related information throughout the bank including but not limited to advertising, marketing campaigns, promotions, and product development leveraging the marketing team and marketing liaisons.
• Directs and guides the Bank’s branding; responsible for the overall image/”look and feel” projected by printed materials or supplies used by F&M Bank. Assists with development and updating of supplies and forms and provides final approval prior to purchasing/ordering “new or changed” materials or supplies with marketing or branding content to ensure alignment with F&M’s image/”look”.
• Responsible for the development, communication and placing of advertising, literature, brochures, social media posts, website and other digital platforms in support of strategic marketing plan. Utilizes support and assistance in all marketing activities, leveraging the Marketing Department and marketing liaisons.
• Works with Executive Management and internal committees to assist in the development of new products and enhance existing products in order to properly serve our customers and meet the growth and profitability objectives of the Bank. Providing marketing support and guidance through product development stages with project stakeholders in research, development and launch to create a successful product/service launch.
• Coordinates internal and external research projects as necessary.
• Responsible for summarizing and communicating results of marketing strategies and promotions to management and committees as appropriate.
• Maintain knowledge and comply with all regulations appropriate for position, adhering to F&M security procedures to safeguard customer information. Work with compliance officer to assure all forms of advertising meet compliance requirements and keep marketing records for bank audits and exams as required.
• Enhance and capitalize on F&M’s overall digital presence including its website, SEO, social media, blog, etc. leveraging the F&M brand and serving timely and relevant content to support sales goals and customer needs.
• Oversees and reviews social media strategies and assures compliance with F&M Bank’s social media policy and procedures.
• Reviews key website, social media, and digital marketing analytics and recommends strategies that support key bank initiatives and goals.
• Responsible for the continued development of improved procedures and processes to enhance the effectiveness and efficiency of the Marketing department.
• Responsible for maintaining communication with “marketing related” vendors in order to maximize relationships and improve services provided to customers.
• Participates in professional, business and community activities, organizations and events in an effort to remain visible in the community and to maintain an awareness of community needs.
• Maintains professional contacts and knowledge base of marketing skills within and outside of the company. Maintains current awareness of issues, trends and developments in the industry.
• Communicate and encourage the F&M Bank purpose, values and vision. Be a F&M Bank ambassador. Perform other related duties as required by the CEO. Overall, make valuable contributions to provide a better workplace for all employees.
• Coordinate special events such as branch openings, special promotions, holiday events, etc.
• Oversee and initiate bank activation whether on site (branch, events) or online to build further upon its legacy and deliver innovative ways to reach its current and new clientele.
• Complete all bank training in a timely manner.

SUPERVISORY RESPONSIBILITIES: This position carries direct supervisory responsibilities and serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties. Oversee the daily workflow of the department; works with Human Resources in handling discipline of employees in accordance with company policy.

QUALIFICATIONS: To perform this job successfully, this individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A minimum of five years’ experience in financial institution marketing and long-range planning required. Job responsibilities will be located in Clarksville, Tennessee.

LANGUAGE SKILLS: Excellent language skills; Ability to read and comprehend detailed instructions, correspondence, and memos. Ability to write comprehensive correspondence.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: Bachelor’s degree in business administration, marketing, or related field required; master’s degree preferred.

OTHER SKILLS AND ABILITIES:

• Proven leadership, strategy, analytics, communication and management skills.

• Strategy planning and implementation to deliver measurable results.

• Exceptional marketing planning and execution skills; ability to translate business strategy into go-to-market plans.

• Thorough knowledge of marketing principles, brand, product and service management, sales and business development; along with a demonstrated track record of success and performance.

• Advanced experience working with communications functions including branding and messaging to different target audiences.

• Highly motivated, self-driven individual who can think strategically, operate independently and take accountability for the function.

• Ability to understand sensitive data and to maintain confidentiality. Must be team builder, coaching and mentoring to achieve results.

• Ability to motivate, influence and collaborate with internal and external stakeholders.

• Strong and effective communications skills, both oral and written.

• An ability to convey the quality of the bank’s services through many different forms to existing and potential customers.

• Thorough understanding of market developments within the industry.

• Thorough understanding of marketing strategies and practices.

• Excellent interpersonal and customer service skills.

• Aim to educate customers about various bank products and services.

• Excellent organizational skills and attention to detail.

• Multi-tasking in a fast-paced environment while prioritizing focus on most impactful activities to meet deadlines.

• Strong analytical, critical thinking and problem-solving skills.

• Strong, effective supervisory and leadership skills and works well with others.

• Proficient with Microsoft Office Suite or related software.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO/AA/M/F/Vets/Disability

SUBMIT RESUME

Chief Operating Officer - Clarksville, TN

Job Title: Chief Operating Officer

Reports to: Chief Executive Officer

Location: Clarksville, TN

FLSA Status: Exempt

SUMMARY: The Chief Operating Officer’s role is to provide vision and leadership for developing and implementing business operations, establish policies that promote company culture and vision, and oversee day-to-day operations of the Bank. Working closely with the Chief Executive Officer and Chief Financial Officer, as Chief Operating Officer for a dynamic and growing community bank, this position maintains responsibility for guiding the Bank’s workflow strategy and organization of all essential business processes.

Senior Management reserves the right to establish set working hours and/or transfer, temporarily or permanently, employee at any time to other locations as deemed necessary.

ESSENTIAL JOB DUTIES:  include the following. Other duties may be assigned.

• Oversee all daily operations of Information Technology, Deposit Operations, Treasury Management, Facilities, and Collections.
• Collaborate with the CEO and CFO in setting and driving organizational vision, operational strategy, and hiring needs
• Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
• Oversee bank’s employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Adheres to bank, federal, state, and local business requirements, enforcing compliance and taking action when necessary
• Analyze internal operations and identify areas of process enhancement
• Aggressively manage expenses to ensure the Bank achieves targets relative to growth and profitability
• Develop and implement strategies, procedures and business plans needed to enhance bank growth
• Establish policies that promote company culture and vision
• Participate in expansion activities, i.e., acquisitions, conversions
• Must be hands-on dealing with strategic planning
• Meets with managers and visits branches/departments to audit the efficiency of current business structure and help solve problems

SUPERVISORY RESPONSIBILITIES: This position carries direct supervisory responsibilities. This individual serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties.

QUALIFICATIONS: To perform this job successfully, individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Ability to read and comprehend simple and complex instructions, simple and complex correspondence, and memos. Ability to write reports, business correspondence and procedure manuals. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

CERTIFICATES, LICENSES, REGISTRATIONS: Current Driver’s License

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in business administration or another relevant field
• Solid understanding of staff management, industry specifics and business strategies
• Excellent problem-solving and critical-thinking skills
• Superior management and interpersonal skills
• Ability to remain calm and focused in stressful situations
• Bank COO experience required.
• Minimum five years’ experience managing and/or directing bank operations
• Ten years’ experience working in the banking industry preferred.
• Experience in strategic planning and execution.
• Extensive knowledge of business theory, business processes, management, budgeting, and business office operations.
• Excellent understanding of project management principles.
• Superior understanding of the organization’s goals and objectives.
• In-depth knowledge of applicable laws and regulations as they relate to banking and bank operations.
• Proven leadership ability.
• Ability to set and manage priorities judiciously.

WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.
• Occasionally required to stand, walk, climb, or balance, stoop, kneel, crouch or crawl; frequently required to reach with hand(s) and arms, talk and/or hear.
• May be required to lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
• Frequently exposed to moving mechanical parts; occasionally exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.

OTHER SKILLS AND ABILITIES:

• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Strong negotiating skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Ability to motivate in a team-oriented, collaborative environment.
• Working knowledge of data analysis and performance/operation metrics.
• Demonstrated competency in strategic planning and business development.
• Reports to work every day on time
• On call 365 days of each year, 24 hours each day

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO/AA/M/F/Vets/Disability

SUBMIT RESUME

Financial Service Representative - Clarksville, TN

Job Title: Financial Service Representative

Reports to: Branch Manager/Teller Coordinator

Location: Clarksville, TN - Dover Rd Location

FLSA Status: Non-Exempt

SUMMARY: Performs a variety of functions for deposit and loan customers. Strives to retain present customers and develop new business by extending professional and efficient service. Suggests additional services and products to meet customer’s needs. Adheres to all compliance and security procedures.

ESSENTIAL JOB DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary

The incumbent will utilize Bank Policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately. Under general supervision, but in compliance with established policies and procedures, serves customers by providing product and service information. Resolves customer service problems and recommends products or services to potential customers. Must have extensive knowledge of all Bank products. All tasks should be performed in a timely manner and will include but not be limited to the following:

• Assist customers in a professional and service-oriented manner

• Opens new accounts, explaining options such as single and joint ownership, revocable trust accounts, various savings, certificates of deposits and checking account programs available; gathering needed information from the customer, transferring funds from existing accounts. Prepares all paperwork and assists the customer in the signing of documents necessary to process new accounts. Receives initial deposit and ensures that all new accounts are properly processed.

• Actively cross-sells the bank’s services in a professional manner.

• Completes all arrangements and documents for such services as fund transfers

• Answers questions and solves problems for customers and branch staff concerning all services provided by the bank by listening to problems, collecting data, securing answers and reporting results to inquiring party.

• Opens IRA/SEP retirement accounts, including acquainting the customer with various legal requirements, gathering necessary information, and preparing the documents.

• Processes all retirement accounts and direct deposit forms, checking for accuracy before forwarding to the appropriate area.

• Will have extensive contact with customers and the public, conducting relationships in a manner that will enhance the overall marketing effort of the Bank.

• Must be able to recognize situations, which because of risks or hazards involved, are beyond his/her limit and should be referred to management

• Must be able to deal effectively and tactfully with all types of customers

• Assist customers in a professional and service-oriented manner.

• Answer in-person and telephone customer inquiries on account balances, bank products and services; assist customer with completion of proper documents.

• Process financial transactions for personal and commercial customers in an accurate and efficient manner.

• Complete correct bank documents in order to process each transaction accurately and efficiently.

• Operate teller terminal using proper function keys;

• Assist with duties associated with Remote Branch Capture

• Process transactions according to Bank Policy as outlined in Teller Standards Policy.

• Balance teller station at close of business day: complete proper cash tickets, count currency and coin

• Counts, proves and packages currency and coin; secures teller drawer at end of day

• Report outages in accordance with Teller Performance Standards

• Under the direction of the Teller Coordinator/Branch Manager, may assist with the operation of the branch ATM

• Ensure Night Deposits are processed in accordance with policy, procedure and proper security

• Perform all other teller functions – to include cashier’s checks, money orders, gift cards, travel cards, wire transfers, telephone transfers, stop payments, advances and all payment functions

• Performs a range of related duties and may assist other tellers or branch personnel.

• Completes all bank training courses in a timely manner

• Reports to work on a daily basis at scheduled time

SUPERVISORY RESPONSIBILITIES: Although this position carries no direct supervisory responsibilities, this individual serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions and short memos, write simple correspondents. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: High School Diploma or equivalent; current Driver’s License

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may occasionally be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet to moderate.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; reach with hand and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 - 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

OTHER SKILLS AND ABILITIES: 2-4 years of banking experience is required. Individual must possess outstanding customer service skills, excellent cash handling skills, acute attention to detail, and an ability to learn and follow F&M Bank’s operational and security procedures. Employee must have the ability to operate common office machines, general computer capabilities, demonstrate good computer/10 key skills, and be able to learn specific software applications. Individual must be able to effectively communicate with people at all levels and from various backgrounds. Strong organizational skills and ability to manage priorities and workflow are necessary. Individual must have strong verbal, written and interpersonal skills. Ability to understand sensitive data and to maintain confidentiality is required. The individual must be professional in appearance and demeanor at all times; be committed to excellence, high standards and team oriented.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO/AA/M/F/Vets/Disability

SUBMIT RESUME

Senior Relationship Banker - Clarksville, TN

Job Title: Senior Relationship Banker

Reports to: Branch Manager/Branch Administrator

Location: Clarksville, TN- Dover Rd location

FLSA Status: Non-Exempt

SUMMARY: Performs a variety of functions for deposit and loan customers. Strives to retain present customers and develop new business by extending professional and efficient service. Suggests additional services and products to meet customer’s needs. Adheres to all compliance and security procedures.

ESSENTIAL JOB DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary

The incumbent will utilize Bank Policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately. Under general supervision, but in compliance with established policies and procedures, serves customers by providing product and service information. Resolves customer service problems and recommends products or services to potential customers. Must have extensive knowledge of all Bank products. All tasks should be performed in a timely manner and will include but not be limited to the following:

• Assist customers in a professional and service-oriented manner
• Opens new accounts, explaining options such as single and joint ownership, revocable trust accounts, various savings, certificates of deposits and checking account programs available; gathering needed information from the customer, transferring funds from existing accounts. Prepares all paperwork and assists the customer in the signing of documents necessary to process new accounts. Receives initial deposit and ensures that all new accounts are properly processed.
• Actively cross-sells the bank’s services in a professional manner.
• Identify, create and respond to account opening and credit card sales opportunities.
• Completes all arrangements and documents for such services as fund transfers
• Answers questions and solves problems for customers and branch staff concerning all services provided by the bank by listening to problems, collecting data, securing answers and reporting results to inquiring party.
• Opens IRA/SEP retirement accounts, including acquainting the customer with various legal requirements, gathering necessary information, and preparing the documents.
• Processes all retirement accounts and direct deposit forms, checking for accuracy before forwarding to the appropriate area.
• Will have extensive contact with customers and the public, conducting relationships in a manner that will enhance the overall marketing effort of the Bank.
• Recognize situations, which because of risks or hazards involved, are beyond his/her limit and should be referred to management
• Deal effectively and tactfully with all types of customers
• Learn and adhere to all Bank policies and procedures
• Assist customers in a professional and service-oriented manner.
• Answer in-person and telephone customer inquiries on account balances, bank products and services; assist customer with completion of proper documents.
• Process financial transactions for personal and commercial customers in an accurate and efficient manner.Complete correct bank documents in order to process each transaction accurately and efficiently.
• Reports to work on a daily basis at scheduled time set by Manager
• Completes all training in a timely manner.

May Work a Teller Window:

• Operate teller terminal using proper function keys;
• Assist with duties associated with Remote Branch Capture
• Process transactions according to Bank Policy as outlined in Teller Standards Policy.
• Balance teller station at close of business day: complete proper cash tickets, count currency and coin
• Counts, proves and packages currency and coin; secures teller drawer at end of day
• Report outages in accordance with Teller Performance Standards
• Under the direction of the Teller Coordinator/Branch Manager, may assist with the operation of the branch ATM
• Perform all other teller functions – to include cashier’s checks, money orders, gift cards, travel cards, wire transfers, telephone transfers, stop payments, advances and all payment functions
• Performs a range of related duties and may assist other tellers or branch personnel.

SUPERVISORY RESPONSIBILITIES: Although this position carries no direct supervisory responsibilities, this individual serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum 1-2 years banking experience.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions and short memos, write simple correspondents. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: High School Diploma or equivalent; current Driver’s License

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in business administration or another relevant field
• Solid understanding of staff management, industry specifics and business strategies
• Excellent problem-solving and critical-thinking skills
• Superior management and interpersonal skills
• Ability to remain calm and focused in stressful situations
• Bank COO experience required.
• Minimum five years’ experience managing and/or directing bank operations
• Ten years’ experience working in the banking industry preferred.
• Experience in strategic planning and execution.
• Extensive knowledge of business theory, business processes, management, budgeting, and business office operations.
• Excellent understanding of project management principles.
• Superior understanding of the organization’s goals and objectives.
• In-depth knowledge of applicable laws and regulations as they relate to banking and bank operations.
• Proven leadership ability.
• Ability to set and manage priorities judiciously.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may occasionally be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet to moderate.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand to handle, or feel; reach with hand and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 - 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

OTHER SKILLS AND ABILITIES: 1-2 years banking experience required. Outstanding customer service skills. Ability to learn and follow F&M Bank’s operational and security procedures. Ability to operate common office machines, excellent computer capabilities. Aptitude for figures. Ability to learn specific software applications. Ability to interact effectively with customers, superiors, peers, and subordinates. Individual must be able to effectively communicate with people at all levels and from various backgrounds. Strong organization skills and ability to manage priorities and workflow are necessary. Strong verbal, written, and interpersonal skills. Ability to understand sensitive data and to maintain confidentiality. Must be team oriented; be able to report to work promptly. Incumbent must be professional in demeanor and appearance at all times.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO/AA/M/F/Vets/Disability

SUBMIT RESUME

Senior Teller - Clarksville, TN

Job Title: Senior Teller

Reports to: Teller Coordinator; Branch Manager

Location: Clarksville, TN - St. Bethlehem location

FLSA Status: Non-Exempt

ESSENTIAL JOB DUTIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary.

The incumbent, supervised by the Teller Coordinator/Branch Manager will utilize Corporate Policy and Procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately.

•  Assist customers in a professional and service-oriented manner.

• Answer in-person and telephone customer inquiries on account balances, bank products and services; assist customer(s) with completion of proper documents

• Process financial transactions for personal and commercial customers in an accurate and efficient manner.

• Complete correct bank documentation in order to process each transaction accurately and efficiently.

• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.

• Complete knowledge and understanding of proper operation of teller terminal

•  Supervise and maintain daily operational standards, including, but not limited to, cash drawer security, daily balance of cash drawer, Remote Branch Capture procedures, scanning of teller work to IP Department in a timely manner, counterfeit currency identification, count and roll coins, balance ATM

• Process transactions according to Bank Policy as outlined in F&M Bank’s Teller Performance Standards, Night Deposit Services Policy and Check Cashing Service Policy

• Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.

• Recognize customer needs and refer customers to appropriate bank representative(s) for cross-sell or service opportunities.

•  Under the direction of the Teller Coordinator/Branch Manager, may assist with balancing cash shipments to and from the Fed

• Under the direction of the Teller Coordinator/Branch Manager, may assist with the operation of the branch ATM

• Under the direction of the Teller Coordinator/Branch Manager, may assist other branch tellers in daily balancing and resolution of teller issues or customer service-related issues in a timely manner and in accordance with policy and procedure.

• Proficient in counting currency and coin; accurately balance teller station at close of business day: complete proper tickets, count currency and coin; report outage to Management in accordance with the Teller Performance Standards

•  Process payments on installments loans, mortgage loans, commercial loans, charge customer accounts




• Counts, proves and packages currency and coin

• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded

• Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.

• Performs a range of related duties and may assist other tellers or branch personnel.

• Ability to deal effectively and tactfully with all types of customers.

• Must be able to recognize situations, which because of risks or hazards involved, are beyond his/her limit and should be referred to management.

• Provides guidance and assistance to teller staff as requested by the Teller Coordinator such as transaction approvals, and the resolution of customer service issues.

• Protect the Bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including, but not limited to, currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.

• Work with Teller Coordinator to lead the branch in providing consistent, distinctive service to all customers when delivering the F&M Bank experience.

• Requires regular attendance and punctuality

• Complete all Bank training in a timely manner

In Teller Coordinator’s absence, will assume duties associated with Teller Coordinator position:

• Supervise branch tellers in performance of their duties – to include, coaching, mentoring, training and identifying disciplinary needs

• Process personal and commercial customer deposit and withdrawal transactions accurately and efficiently in accordance with Bank Policy as outlined in the Teller Performance Standards Policy, Night Deposit Services Policy and Check Cashing Service Policy

• Perform all other teller functions – to include cashier’s checks, money orders, gift cards, travel cards, wire transfers, telephone transfers, stop payments, advances and all payment functions

• Maintain Bank’s money supply in vault – handles all transactions in and out of vault

• Responsible for balancing all cash shipments to and from the Fed

• Oversee the operation of the branch ATM

• Ensure Night Deposits are processed in accordance with policy, procedure and proper security




• Prepare reports and internal correspondence as needed

• Ensure all branch logs are complete and accurate at all times

• Monthly and Quarterly Branch Certifications

• Duties associated with Remote Branch Capture

• Complete knowledge and understanding of proper operation of teller terminal

• Knowledge and understanding of Bank and Federal regulations

• Able to assist customers with inquiries in person or by phone

• Knowledge of Bank products and services and ability to refer prospective sales to customer service representative

• Balance own teller station and complete proper tickets daily

• Assist branch tellers in daily balancing and resolution of teller issues or customer service-related issues in a timely manner and in accordance with policy and procedure

• Report outages in accordance with Teller Performance Standards

• Perform any and all other duties as required by the Bank

• Complete all bank training in a timely manner

• Report to work daily according to schedule set by manager.

SUPERVISORY RESPONSIBILITIES: Although this position carries no direct supervisory responsibilities, this individual serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties. In the absence of the Teller Coordinator, this position carries direct supervisory responsibilities over the front-line tellers.

QUALIFICATIONS: Two to four years of previous teller experience within the financial institution industry. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous cash handling/customer service experience required.

LANGUAGE SKILLS: Ability to read and comprehend written and verbal instructions, correspondence, and memos. Ability to compose correspondence. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver’s License; High School Diploma or equivalent.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may occasionally be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit and use hand to finger dexterity, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, speak, listen, and use close and distance vision. The employee may lift and/or move up to 50 pounds in coin/currency.

OTHER SKILLS AND ABILITIES: Individual must possess outstanding customer service skills, acute attention to detail, and an ability to learn and follow F&M Bank’s operational and security procedures; must have excellent money-handling skills. Individual must have the ability to operate common office machines, general computer capabilities, demonstrate good computer/10 key skills, and be able to learn specific software applications. Individual must be able to effectively communicate with people at all levels and from various backgrounds. Strong organizational skills and ability to manage priorities and workflow are necessary. Individual must have strong verbal, written and interpersonal skills. Ability to understand sensitive data and to maintain confidentiality is required. The individual must be professional in appearance and demeanor at all times; be committed to excellence, high standards and team oriented.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to be a comprehensive list of all responsibilities, skills or duties.

EEO/AA/M/F/Vets/Disability

SUBMIT RESUME

Senior Teller / Financial Service Representative - Hendersonville, TN

Job Title: Senior Teller

Reports to: Teller Coordinator; Branch Manager

Location: Clarksville - Tiny Town Location

FLSA Status: Non - Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary.

The incumbent, supervised by the Teller Coordinator/Branch Manager will utilize Corporate Policy and Procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately.

• Assist customers in a professional and service-oriented manner.
• Answer in-person and telephone customer inquiries on account balances, bank products and services; assist customer(s) with completion of proper documents.
• Process financial transactions for personal and commercial customers in an accurate and efficient manner.
• Complete correct bank documentation in order to process each transaction accurately and efficiently.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Complete knowledge and understanding of proper operation of teller terminal.
• Supervise and maintain daily operational standards, including, but not limited to, cash drawer security, daily balance of cash drawer, Remote Branch Capture procedures, scanning of teller work to IP Department in a timely manner, counterfeit currency identification, count and roll coins, balance ATM.
• Process transactions according to Bank Policy as outlined in F&M Bank’s Teller Performance Standards, Night Deposit Services Policy and Check Cashing Service Policy.
• Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank representative(s) for cross-sell or service opportunities.
• Under the direction of the Teller Coordinator/Branch Manager, may assist with balancing cash shipments to and from the Fed.
• Under the direction of the Teller Coordinator/Branch Manager, may assist with the operation of the branch ATM.
• Under the direction of the Teller Coordinator/Branch Manager, may assist other branch tellers in daily balancing and resolution of teller issues or customer service-related issues in a timely manner and in accordance with policy and procedure.
• Proficient in counting currency and coin; accurately balance teller station at close of business day: complete proper tickets, count currency and coin; report outage to Management in accordance with the Teller Performance Standards.
• Process payments on installments loans, mortgage loans, commercial loans, charge customer accounts.
• Counts, proves and packages currency and coin.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Performs a range of related duties and may assist other tellers or branch personnel.
• Ability to deal effectively and tactfully with all types of customers.
• Must be able to recognize situations, which because of risks or hazards involved, are beyond his/her limit and should be referred to management.
• Provides guidance and assistance to teller staff as requested by the Teller Coordinator such as transaction approvals, and the resolution of customer service issues.
• Protect the Bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including, but not limited to, currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Work with Teller Coordinator to lead the branch in providing consistent, distinctive service to all customers when delivering the F&M Bank experience.
• Requires regular attendance and punctuality.
• Complete all Bank training in a timely manner.

In Teller Coordinator’s absence, will assume duties associated with Teller Coordinator position:

• Supervise branch tellers in performance of their duties – to include, coaching, mentoring, training and identifying disciplinary needs.
• Process personal and commercial customer deposit and withdrawal transactions accurately and efficiently in accordance with Bank Policy as outlined in the Teller Performance Standards Policy, Night Deposit Services Policy and Check Cashing Service Policy.
• Perform all other teller functions – to include cashier’s checks, money orders, gift cards, travel cards, wire transfers, telephone transfers, stop payments, advances and all payment functions.
• Maintain Bank’s money supply in vault – handles all transactions in and out of vault.
• Responsible for balancing all cash shipments to and from the Fed.
• Oversee the operation of the branch ATM.
• Ensure Night Deposits are processed in accordance with policy, procedure and proper security.
• Prepare reports and internal correspondence as needed.
• Ensure all branch logs are complete and accurate at all times.
• Monthly and Quarterly Branch Certifications.
• Duties associated with Remote Branch Capture.
• Complete knowledge and understanding of proper operation of teller terminal.
• Knowledge and understanding of Bank and Federal regulations.
• Able to assist customers with inquiries in person or by phone.
• Knowledge of Bank products and services and ability to refer prospective sales to customer service representative.
• Balance own teller station and complete proper tickets daily.
• Assist branch tellers in daily balancing and resolution of teller issues or customer service-related issues in a timely manner and in accordance with policy and procedure.
• Report outages in accordance with Teller Performance Standards.
• Perform any and all other duties as required by the Bank.
• Complete all bank training in a timely manner.
• Report to work daily according to schedule set by manager.

SUPERVISORY RESPONSIBILITIES: Although this position carries no direct supervisory responsibilities, this individual serves in the capacity of a leader among his/her peers in the manner in which he/she performs his/her job duties. In the absence of the Teller Coordinator, this position carries direct supervisory responsibilities over the front-line tellers.

QUALIFICATIONS: Two to four years of previous teller experience within the financial institution industry. To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous cash handling/customer service experience required.

LANGUAGE SKILLS: Ability to read and comprehend written and verbal instructions, correspondence, and memos. Ability to compose correspondence. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver’s License; High School Diploma or equivalent

PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and use hand to finger dexterity, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, speak, listen, and use close and distance vision. The employee may lift and/or move up to 50 pounds in coin/currency.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this position, the employee may be exposed to risk of electrical shock. The employee may occasionally be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.

OTHER SKILLS AND ABILITIES: Individual must possess outstanding customer service skills, acute attention to detail, and an ability to learn and follow F&M Bank’s operational and security procedures; must have excellent money-handling skills. Individual must have the ability to operate common office machines, general computer capabilities, demonstrate good computer/10 key skills, and be able to learn specific software applications. Individual must be able to effectively communicate with people at all levels and from various backgrounds. Strong organizational skills and ability to manage priorities and workflow are necessary. Individual must have strong verbal, written and interpersonal skills. Ability to understand sensitive data and to maintain confidentiality is required. The individual must be professional in appearance and demeanor at all times; be committed to excellence, high standards and team oriented.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to be a comprehensive list of all responsibilities, skills or duties.

EEO/AA/M/F/Vets/Disability

SUBMIT RESUME

Treasury Solutions Officer - Clarksville, TN

Job Title: Treasury Solutions Officer

Reports to: EVP/Chief Financial Officer

Location: Clarksville, TN

FLSA Status: Exempt

SUMMARY: The Treasury Solution Officer (TSO) will lead the bank’s treasury management initiative. Building on the treasury management products offered, the candidate will further refine, package, and market those services. The candidate should be knowledgeable and experienced in a wide variety of treasury management and depository products and services and at establishing and growing new customer deposit relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

The incumbent will utilize Corporate Policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to report risk and exposure to Senior Management immediately.

• Establish and grow customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services
• Identify sales opportunities through needs based assessments, campaigns, prospecting, reviewing account analysis statements and marketing lists
• Prepare proposals, presentations and cost benefit analysis, as well as other sales tools to win cash management and deposit business
• Work closely with commercial lending officers to maximize depository / treasury management services with existing customers and prospects; and onboard new customers through proposal preparation, product demonstrations and implementations
• Coordinate monthly account activity analysis including pricing updates to assure that all bank customers are charged for services in an accurate and timely manner
• Encourage Bank staff to promote cash management services and take measures to ensure that staff is aware of the features and benefits of cash management products and activities
• Coordinate with clients and Bank staff to obtain all necessary agreements and implementation documentation for due diligence and implementation to mitigate risk and improve customer satisfaction
• Research and report on competitors’ deposit products and marketing messaging
• Reviews current products for future adjustments, improvements, expansions or elimination, depending on market strengths and weaknesses

QUALIFICATIONS: Must be able to perform each duty in a satisfactory manner. Requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Ability to read and comprehend written and verbal instructions, correspondence, and memos. Ability to compose correspondence. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: Bachelor’s degree in business, finance, accounting or related field and five or more years of experience in treasury management in the banking industry; Current Driver’s License

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, if in the office, the employee may be exposed to the risk of electrical shock. The employee may occasionally be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet to moderate. MLO will be required to be out of the office and travel in personal vehicle to meet with prospective clients, realtors, etc. on an on-going basis.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand(s) to finger, handle, or feel; reach with hand(s) and arms, talk and/or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and distance vision.

OTHER SKILLS AND ABILITIES: Strong verbal, written, and interpersonal skills to communicate effectively through the Bank, with customers, and prospects; strong customer service orientation; strong knowledge of Microsoft Office Products; experience with payment channel concentration (Lockbox, ACH, RDC); experience with internet based treasury management services; Professional and effective interpersonal skills. Enthusiasm for assignments and the ability to meet established timelines. Must be professional in appearance and demeanor; committed to excellence and high standards.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO/AA/M/F/Vets/Disability

SUBMIT RESUME